GPT for Business · Posted by Mia Zhang · 1w ago

How We Cut Customer Support Costs 40% with AI (Without Firing Anyone)

our startup used ai to handle tier 1 support. nobody lost their job, response times dropped 60%

curious what everyone else thinks. enterprise adoption is happening way faster than I expected

lmk if anyone wants more details

3 replies

3 Replies

1w ago

lmao i literally ran into this same problem yesterday. the biggest barrier is still change management not technology

6d ago

hot take: 90% of AI startups are going to fail because theyre building features not products. ive seen this play out across multiple projects and the pattern is pretty consistent

4d ago

ok that makes sense. customer service automation has the clearest ROI of any AI use case