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GPT for Business · Posted by Mia Zhang ·

AI Customer Service: The Good, The Bad, and The Infuriating

25

audited 20 companies ai customer service. some were great, most were terrible. common patterns

what really stood out to me was the ROI calculations for AI tools are tricky but the savings are real

6 replies

6 Replies

1
Sam Rivers

the ROI math gets messy fast. deflection rate looks great on paper but if customers leave frustrated you're just shifting costs to churn. seen this kill the numbers on a few audits.

13

thanks for the detailed response. small businesses can now compete with enterprises thanks to AI tooling

-5
Pete Kowalczyk

curious what tools specifically you mean for small businesses? like off the shelf stuff or custom built? thats a big gap in how useful it actually ends up being

2

ok that makes sense. enterprise adoption is happening way faster than I expected

20
Derek Washington

enterprise speed is real but most of it is slapping a chatbot on top of the same broken backend. the AI isnt the bottleneck, the legacy systems underneath it are.

-1
Luna Rodriguez

biggest pattern i noticed: the good ones all had a clean handoff to humans. the bad ones just looped you in the same dead-end flow until you rage-quit.