AI Customer Service: The Good, The Bad, and The Infuriating
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audited 20 companies ai customer service. some were great, most were terrible. common patterns
what really stood out to me was the ROI calculations for AI tools are tricky but the savings are real
6 replies
the ROI math gets messy fast. deflection rate looks great on paper but if customers leave frustrated you're just shifting costs to churn. seen this kill the numbers on a few audits.